golori's Privacy Policy
Protecting each member's personal information is our highest priority at golori. In this policy, we clearly explain — why your information is collected, how it is used, and what your rights are.
Table of Contents
Introduction and Scope
This privacy policy applies to golori's website and all related services. By creating an account on this site or using any of its services, you confirm that you have read this policy and agree to its terms.
golori operates online casino gaming and sports betting services for users in Bangladesh. The purpose of this policy is to clearly inform you — under what circumstances, for what reasons, and through what process we handle your information. It is a supplementary document to our Terms and Conditions, and together both documents form our complete legal framework.
This policy is prepared in accordance with international data protection standards applicable in Bangladesh. If you have any questions, please contact our support team.
Data Collection
golori collects data in two main ways — information you provide directly, and information collected automatically while you use our services.
2.1 Information You Provide Directly
Information you provide yourself when registering an account or using our services:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment details — such as bKash, Nagad, or Rocket account numbers
2.2 Automatically Collected Information
When you use golori's website or app, the following information is recorded automatically:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time of site access, time spent, and pages visited
- Gaming activity logs — bet amounts, win/loss history, session duration
- Complete transaction records — deposit, withdrawal, and bonus claim details
2.3 Information Received from Third Parties
In some cases, we may also receive information from trusted third parties for identity verification or fraud prevention. This data collection is always conducted for legitimate purposes and within the bounds of applicable law.
Purpose of Data Use
Collected information is used only for specific, clear, and lawful purposes. golori never uses your information for unrelated purposes.
3.1 Service Operation and Improvement
- Ensuring account creation, verification, and management
- Processing deposits, withdrawals, and transactions
- Applying bonuses and promotions
- Providing customer service and technical support
- Monitoring and improving site performance
3.2 Safety and Security
- Detecting and preventing unauthorised access to accounts
- Monitoring for fraud, money laundering, and suspicious activity
- Verifying user identity (KYC process)
3.3 Compliance with Legal Obligations
We have a legal responsibility to retain and disclose certain information in order to comply with applicable laws and regulations. Your prior consent is not required in such cases.
3.4 Communication and Notifications
Your email and mobile number are used to send important notifications about account activity, transaction confirmations, and security matters. You may opt out of promotional communications at any time.
Data Storage and Security
golori follows industry-standard technology and procedures to keep your information secure.
4.1 Technical Security
- SSL (Secure Socket Layer) encryption — active on all data transfers
- End-to-end encryption of sensitive information
- Secure server infrastructure and regular security audits
- Two-factor authentication (OTP) support
4.2 Organisational Security
Only authorised staff may view or handle your information. Every instance of access is recorded and reviewed regularly.
4.3 Data Retention Period
Information is retained while your account is active and for a defined period after account closure to meet legal requirements. Once the purpose has been fulfilled or the legal obligation has ended, information is securely deleted.
Sharing Data with Third Parties
golori does not sell your personal information to any third party. However, sharing information may be necessary in specific situations.
5.1 Service Partner Providers
Only the necessary information is shared with trusted partners for payment processing (including bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These partners are contractually bound to uphold the same data protection standards.
5.2 Game Providers
Game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive the minimum information required to operate their games. This information is used to ensure fairness and integrity in gameplay.
5.3 Legal Authorities
Information may be provided in compliance with applicable law in response to court orders, government directives, or lawful requests from law enforcement agencies.
Your information is not shared for any purpose other than those listed above. golori never sells data to advertisers or data brokers.
Cookies and Tracking Technology
golori's website and app use cookies and similar technologies to function correctly and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Help remember your language preference, theme settings, and personalised site experience.
- Analytical Cookies: Used to understand which parts of the site are used most — this information helps improve the service.
6.2 Cookie Control
You can disable cookies from your browser settings. However, disabling essential cookies may cause some core features of the site to stop working properly.
Your Rights
Every golori member has the following rights regarding their personal information:
- Right of Access: You can find out at any time what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request deletion of your information, though some data must be retained for a set period due to legal obligations.
- Right to Object to Processing: You may object to marketing communications or profiling.
- Right to Data Portability: You may request your information in a structured, readable format.
- Right to Withdraw Consent: You may withdraw from data processing that is based on your consent at any time.
To exercise these rights, contact us via 24/7 live chat or email. We will respond within a reasonable time after receiving your request.
Protection of Minors
All golori services are strictly for individuals aged 21 and above. Minors are completely prohibited from creating an account or using any service on this site.
We verify age during the registration process and reserve the right to request identity documents in cases of doubt. If a minor's account is identified, it will be closed immediately and the associated information will be deleted.
To learn more about responsible gaming, read our Responsible Gaming page, which contains detailed guidance on the protection of minors.
Changes to This Policy
We may update this privacy policy from time to time due to legal changes, technological developments, or business reasons.
For significant changes, we will notify you via your registered email address or through a clear notice on the site. Continued use of the service after a change will be taken as your acceptance of the updated policy.
The date of any change will always be noted at the top of the page under "Last Updated". Previous versions can be provided upon request.
Contact
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact golori's support team directly:
- 24/7 Live Chat — from any page on the site
- Email: [email protected]
Our support team can assist in both Bengali and English. To learn more about our services, visit the About Us page.
Your privacy matters greatly to us. We take every complaint or concern seriously and aim to respond promptly.